GRIT  |  TRUST  |  CARE

In June of 2025, we launched our first company wide newsletter. It was there that we formally rolled out the EOS program and our PFS Core Values. Why is this important? We want to build the framework for growth, we want each of you to feel supported, and we also want the best possible outcome for our clients and customers. Ensuring each of our team members understands the values we hold dear creates alignment across teams, provides clarity during challenges, and helps build a consistent, trustworthy experience for our customers. When values are clearly defined and lived out every day, they strengthen our culture, guide behavior, and support long-term success.

PFS Core Values

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In our line of work, things don’t always go to plan. Weather gets unpredictable, units break down at the worst possible times, projects run late, but here’s what defines us: we show up anyway. We fix what’s broken. We make the call, lift the load, we climb the ladder, sometimes literally. Grit means we keep moving forward, not just when it’s easy, but especially when it’s hard. We show up with the best-interest of the company in mind: this is Grit.  

With that said, Grit is Not

• Doing work that you don’t have the skills and experience to do.

• Pushing yourself beyond exhaustion putting your health at risk.

• Proceeding with tasks when more people or proper equipment are needed to safely complete the job.

• Clocking-in, or staying clocked-in, when its not appropriate.

• Continuing a project or job that is not going well without communicating to your manager for help and advice.

• Carrying on without speaking up for yourself or others in the face of bullying, harassment, or poor working conditions.

PFS Core Values | GRIT

We care, really care, about our people. That’s not just something we put on the wall. It shows up in the way we invest in your safety and training. The way we listen to feedback. The way we support your growth, your family, your future. It shows up when a technician gets a call at midnight and the team has their back. It shows up when leaders coach with empathy, not ego. And it shows up in the little things: the check-ins, the thank-yous, the way we celebrate wins together. We believe that if we take care of our people, our people will take care of the customers and each other, and everything else takes care of itself.

With that said, Care is Not 

• Missing opportunities to lend a hand when someone could use support.

• Dismissing feedback instead of taking time to listen and learn.

• Looking past signs that a teammate might need encouragement or understanding.

• Treating people as just workers instead of valued members of the team.

• Leading in a way that puts ego before empathy.

• Losing sight of how small actions can impact others.

PFS Core Values | CARE

Our customers trust us to come into their homes and businesses. That’s sacred. Our clients trust us with their brands and buildings. And most importantly, we trust each other: in the field, in the office, in every role across this company. Trustworthiness means we do what we say we’re going to do. We own mistakes. We have each other's backs. We succeed as a team. We follow through. We communicate. And when things go sideways, because sometimes they will, we don’t hide it. We fix it. You can’t buy trust. You earn it, over time, through consistency. We’re in this for the long haul, and trust is our foundation. 

With that said, Trust is Not

• Keeping information to yourself that would help the team succeed. 

• Letting a teammate struggle without offering help or speaking up. 

• Assuming the worst about someone’s intentions instead of asking questions. 

• Talking behind a teammate’s back instead of addressing issues directly. 

• Failing to follow through on your part of the job, leaving others to pick up the slack. 

• Making decisions that benefit yourself at the expense of the team’s success. 

• Avoiding hard conversations that could prevent bigger problems later. 

• Withholding credit for a teammate’s contribution. 

• Breaking commitments or agreements without communicating why. 

PFS Core Values | TRUST